Our current job openings are listed below. For internships or volunteer opportunities, please click here.

For consideration for any of the listed positions, please submit the following:

• cover letter
• resume, and
• a completed employment application (download a PDF , or Word document )

Human Resources
Crittenton Women's Union
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330 or
E-mail: rackerman@liveworkthrive.org

. . . . . . . . . .

• Part-Time Program Supervisor,12-10pm Saturday & Sunday
• Case Manager, Education and Workforce Development
• Coordinator of Education
• Guest Advocate, F/T, P/T, Per Diem
• Driver / Food Services Assistant

Part-Time Program Supervisor,12-10pm Saturday & Sunday

II. Essential Duties of the Job: Coordinate Guest Advocates activities and special projects to ensure continuity of care for Hastings House guests. This includes but is not limited to the following:

• Coordination and implementation of new policies and procedures within the housing program
• Assisting with the maintenance of guest files. Ensuring that they are up to date and secure at all times.
• Ensuring that safety rounds are completed
• Conducting quality audits
• Assisting with writing incident reports
• Assisting with problems solving in regards to complex guest and staff relations.
• Scheduling and conducting regular shift meeting
• Ensuring that staff take breaks
• Ensuring that work assignments are complete and the rotation of coverage within the program is taking place.
• Supervise staff in accordance with company policies and procedures. This includes but is not limited to the following:
  • Conducting regular supervision meetings
  • Coaching, establishing employee goals, and career development advice
  • Completing employee performance reviews.
  • On-going employee training
  • Conduct interviews with applicants for vacant positions; provide new employee orientation and training. Complete all new hire paper work that will be turned into Human Resources
  • Assisting with the completion of the staffing schedule
  • Will carry the Program Supervisor Cell phone for call out for one week twice a month
  • Responsible for finding coverage for employee vacations, call-outs, and emergencies.
• Will provide backup coverage where necessary if coverage not found in the absence of the employee
• Will communicate and meet regularly with supervisor.
• Will serve on committees and teams as department representative. Will communicate with Managers
• Other duties as assigned.

III. Knowledge, Skills & Abilities:

• Good communication skills.
• Supervisory experience in a service agency.
• Computer skills including the ability to use Outlook, Word and Excel.
• Ability to understand and follow specific instructions or multi-step procedures, perform simple mathematical computations, and code or complete routine documents and forms
• Skill in the use of basic office equipment.
• Ability to maintain confidentiality of records and information.

V. Educational and Other Requirements: 1-3 years of supervisory experience required within a service agency; degree preferred

VI. Physical Demands/Working Conditions: Requires prolonged walking , sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful and fast paced at times.

Case Manager, Education and Workforce Development

Posted: February 16, 2010

I. Supervisor: Coordinator of Education

II. General Summary of Duties: The Education & Workforce Development Case Manager is responsible for carrying out client support services for Adult Basic Education at Crittenton Women's Union. The Case Manager is responsible for all service activities including, but not limited to: outreach and recruitment, case management, life skills instruction, data management and reporting and the delivery of services consistent with program objectives and standards. This position has a unique emphasis on outreach and recruitment of new student to the program. Based on clients numbers this position can switch from performing more outreach and recruitment duties to case management services.

III. Essential Duties of the Position

1. Outreach and Recruitment: Conducts client outreach, recruitment, intake and orientation in accordance with organizational and program guidelines and standards. Serves as liaison to other community-based organizations to promote visibility of the program to ensure ongoing referrals and effective utilization of Crittenton Women's Union services and to meet program and contract enrollment and outcome goals. Participates in appropriate community and professional forums as a representation of Crittenton Women's Union. Additionally duties will include the following:

1. Contacts and meets with staff at referring agencies to recruit students
2. Assist in new students enrollment process
3. Implement recruitment plan of students
4. Maintain relations with external referring agencies
5. Perform presentation on program components for recruitment purpose
6. Serve as marketing liaison for Outreach and Recruitment

2. Case Management: Conducts client needs assessment and intake. Develops individual client service plans which define short and long-term goals. Refers as needed for appropriate service provision and advocates on behalf of clients accordingly. Provides counseling, crisis intervention, remediation and prevention services as needed. Maintains regular contact with clients as specified in service plan and program requirements. Monitors client needs and progress on an ongoing basis and updates service plans regularly. Maintains records and documents client progress in accordance with program standards and contract outcome requirements. Participates in case conferences as needed around client and service delivery issues.

3. Life Skills Instruction: In accordance with program standards and contract requirements, develops, coordinates and conducts workshops on a variety of topics to support clients' emotional needs. Topics may include, but are not limited to, child development, parenting education, personal health and safety, budget management, nutrition and meal planning, vocational readiness skills, housing search, legal issues and family planning.

4. Service Delivery: Carries out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements, including but not limited to, staff coverage, home visits, liaisons and referrals with other service organizations and across programs at Crittenton Women's Union with regards to record keeping and reporting around client and program issues; works with clients to ensure consistent attendance and adherence to program standards and outcome requirements; plans and implements service delivery activities as needed and in collaboration with staff and volunteers; identifies, recommends and implements services in response to evolving client and program needs; collects and processes data and information to meet program requirements and to inform and support decision making; keeps client files up to date with timely and accurate case notes; prepares and disseminates weekly client updates as well as routine and special reports as needed.

5. Data Management and Reporting: Maintains up to date client information in keeping with confidentiality guidelines; evaluates and collects data to ensure timely reporting for internal and external use; routinely analyzes reporting and data collection mechanisms to insure accurate and timely information. Prepares reports as needed.

6. Miscellaneous: Performs other tasks as required. Must have a driver's license. Own car is a plus. Performs other tasks as required.

IV. Knowledge, Skills & Abilities:

1. General knowledge of principles, procedures, techniques, trends, and literature of social work (e.g., mental health issues, human development, social policy, developmental disabilities, cultural factors, etc.) in order to meet case management responsibilities.

2. General knowledge of principles of mental health education in order to relay/clarify findings, when clinically indicated, to colleagues, community agencies (e.g., Department of Transitional Assistance, Department of Social Services, Social Security Administration, Department of Justice, etc.), interested persons, etc.

3. Basic knowledge of principles of community organization, case coordination, and advocacy to initiate/coordinate service delivery and follow-up services.

4. General knowledge of scope and activities of public and private health and welfare agencies in order to enhance the level of guest's welfare and promote families' long-term stability.

5. General knowledge of current standards in mental health, public health and public welfare, and Federal and State programs in these fields in order to provide advocacy and enhance guests functioning/access to identified community resources.

6. General knowledge of recognized treatment interventions such as risk assessment, family, group, and individual psychotherapies, psychosocial education, substance abuse interventions, crisis intervention, etc. in order to address identified service needs.

V. Educational and Other Requirements: One to three years of Case Management experience; Bachelor's degree preferred. Proficiency in Spanish helpful.

Coordinator of Education

Posted: January 7, 2010

The mission of Crittenton Women's Union is to transform the course of low-income women's lives so that they can attain economic independence and create better futures for themselves and their families. To accomplish this goal, we:

• Provide safe housing, caring supports, education, and training programs;
• Innovate new programmatic designs based on research and client experience;
• Use this knowledge and experience to shape public policy and achieve social change.

The Department of Education and Workforce Development is at the center of CWU's mission by providing clients with both life skills and academic training necessary for success in post secondary education and training. This post secondary success is a critical piece of each client's journey toward economic independence.

Coordinator of Education

Crittenton Women's Union is seeking an educational leader who will manage all daily operations of the Education program a youth-serving ABE/GED program. The coordinator will be responsible for program operations and development, service coordination, staff management and development, contract management, program evaluation and external relations.

Reports to: Director of Education and Workforce Development

Primary Responsibilities

Program Operations and Development: Responsible for management oversight of daily program operations to ensure smooth, high quality and effective education services. Responsible for implementing effective strategies for student recruitment and retention leading to positive educational and employment outcomes. Will work with Director to develop new initiatives to expand the array of academic programming necessary for success in post secondary education and training. Will insure maximum integration of workforce development programming into academic programming and collaborate with internal and external workforce programs.

Coordinator will participate in the assessment and redesign of program models based on best practices and funder requirements and in response to client and community needs and organizational priorities, identify trends in clients needs and utilization to inform the design of new programs, assist the Director in the implementation and integration of new and redesigned education as well as workforce development components as needed.

Service Coordination: Responsible for oversight of academic teaching, case management and support services consistent with program goals; implement policies and procedures for program operation consistent with the goals of Crittenton Women's Union and funding requirements; carry out and manage service delivery to meet client, fiscal and program goals and objectives.

Staff Management: Oversee the recruitment, training, supervision and evaluation of academic and case management staff in accordance with job descriptions, performance objectives and CWU personnel polices; recommend staffing patterns to meet program operation goals; provide direction and technical assistance to staff in order to enhance service delivery and to enable staff to effectively carry out program and organizational goals and objectives, identify training needs and coordinate training plan for all staff to maximize their professional development.

Contract Management: Coordinate all activities necessary to ensure achievement of contract goals relative to education recruitment, enrollment and outcomes; collect all program data and prepare all reports required of funding sources; coordinate activities and develop systems to ensure a smooth enrollment process. Assist in budget development and management.

Evaluation: Responsible for overseeing program outcomes tracking and measurement.

External Relations: Serve as a liaison in the professional and general community to increase CWU's visibility and promote a positive image.

Qualifications:

• Three to five years experience teaching and/or managing adult education and/or youth serving education programs;
• Strong knowledge and understanding of adult basic and alternative education systems and practices;
• Highly skilled in building relationships, engaging stakeholders and creating a climate of excitement and eagerness for change;
• Demonstrated ability to work in fast paced environment that is characterized by high expectations for individual as well as collaborative contribution and work that is clearly focused on achievement of goals;
• Excellent oral and written communication skills;
• Proven interest in and passion about improving the lives of low income individuals and families;
• A good sense of humor is helpful;
• Bachelor's degree required; Master's degree in related field preferred.
• Minority and bi-lingual applicants strongly encouraged to apply

Guest Advocate, F/T, P/T, Per Diem

• CLIENT MANAGEMENT: Provides client supervision, monitors client activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention support to all staff and clients by conducting conflict resolution as needed; provides program orientation to new clients.
• SERVICE DELIVERY: Assists Senior House Staff in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
• CASE MANAGEMENT: Provides counseling, crisis intervention, remediation and prevention services as needed; maintains regular contact with clients as specified in service plan and program requirements; documents client progress in accordance with program standards and contract outcome requirement; participates in case conferences as needed around client and service delivery issues.
• LIFE SKILLS INSTRUCTION: Plans and implements lifeskills instruction to support clients to attain and maintain economic independence, self-sufficiency, responsible parenting and family stability; maintains accurate records on lifeskills instruction activities and client participation.
• OPERATIONAL SUPPORT: Insures the health and safety of the program and clients by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; contacts and identifies available staff member for substitution and informs supervisor of substitution as needed; attends staff meetings.
• ADMINISTRATIVE SUPPORT: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, recordkeeping and photocopying.
• ADDITIONAL TASKS FOR OVERNIGHT STAFF: Staff working overnight are to remain awake at all times. Each person working the overnight shift will do an hourly check of all program areas. Since there are two staff on this shift, each will stagger her tour so that there is a check on the hour as well as the half hour. All bedrooms should be checked at 11PM to make sure all residents are accounted for, and to insure that there are no extra "guests" in the rooms. The alarm system should set @ 1AM after final entrance/exit of TRAC staff. Overnight staff will log all significant events/activities before leaving the building at the end of their shift.
• MISCELLANEOUS: Other activities as required to insure the stability and growth of the programs and services of Crittenton Women's Union .

IV. KNOWLEDGE, SKILLS & ABILITIES:

• Ability to follow simple verbal and written instructions
• Ability to communicate effectively with staff and guests.

Driver / Food Services Assistant

Updated: July 1, 2008

Full-Time (Monday - Friday, 7:30 a.m. - 2:30 p.m.) & Part-Time (Saturday, Sunday, Monday 1 p.m. - 8 p.m.) Responsibilities include:

• food preparation and delivery of meals;
• receives, stores, and stocks food supplies; and
• maintains and cleans all kitchen areas / rooms and equipments.

Must have MASS Driver's License, clean driving record, CORI record check, and strong customer service skills. Experience working in hospitality and/or restaurant setting a plus.

. . . . . . . . . .

If you would like additional information on any of these positions, please contact our Human Resources office at 857.559.2138 or rackerman@liveworkthrive.org.

For consideration for any of the listed positions, submit a cover letter and resume to:
Human Resources
Crittenton Women's Union
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330 or
E-mail: rackerman@liveworkthrive.org

Crittenton Women's Union is an Affirmative Action / Equal Employment Opportunity
employer committed to diversity.